PALS

The Trust aims to make sure that you and your child receive the best possible care and attention.When your child attends a clinic or comes to stay in hospital it can be a worrying time for all of the family.  We understand that at times it can be confusing trying to work out who to talk to.

If you have concerns or questions

Please speak to a member of the ward or clinic staff if you or your child:

• have any queries

• are unhappy or concerned with any aspect of the Trust services.

Very often our staff can deal with your enquiry straight away,

If you feel they cannot help or you do not wish to speak to them you can contact Patient Advice and Liaison Service (PALS).

What is PALS?

PALS is a free and confidential service provided by the Trust.  PALS  aims to help and support patients, parents and carers.

PALS  aims to support patients ,parents and carers and will:

• help answer your questions about the Trust and your child’s care

• offer advice and support if you feel things have gone wrong

• respond to your concerns and problems

• aim to propose resolutions to meet the needs of patients, parents and carers

• listen to your suggestions for improving our services

• provide information and advice on Trust services

• inform you of the Trust complaints procedure and where you can get independent complaints advice and support

• help the organisation learn from patient experiences and comments

• aim to provide impartial information on a range of issue of concern to patient, parents and carers.

How to access PALS

You can:

·         telephone PALS on their direct number

·         telephone the Alder Hey main telephone number and ask for PALS

·         e-mail PALS

·         ask a member of staff to contact PALS on your behalf

·         call into the PALS office on the ground floor of Alder Hey Hospital

·         complete a PALS feedback card

·         request PALS come to see you on the ward or at a clinic

·         ask PALS to see you elsewhere, if appropriate.

PALS contact details

Office hours:                                   Monday to Friday
                                                     9.00 am to   4.30 pm

Direct telephone numbers:               0151 252 5374 /5161

Via Hospital main number                0151 228 4811 and ask for ext. 2374

Out of hours:                                 Please leave a message on the answer phone.
                                                    We will return your call as soon as possible.

E-mail:                                          PALS@alderhey.nhs.uk

Web site:                                       www.alderhey.nhs.uk

By Post                                         PALS Office

                                                    Alder Hey Children’s NHS Foundation Trust

                                                    Eaton Road

                                                    Liverpool

                                                    L12 2AP.